0845 650 6200

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Loan & Mortgage
Servicing

“A well-established business with strong customer service and client engagement underpinned by a robust IT platform.”

Standard & Poor’s



How outsourced loan servicing mitigates your risk

We deliver comprehensive loan servicing for more consumer and commercial loan products than any other UK servicer. Providing you with the flexibility to diversify your portfolio and grow your product range. 
As part of our loan and mortgage servicing we currently service: Residential mortgages, Secured loans, Commercial mortgages, Unsecured loans, Peer-to-Peer, Motor finance and Retail finance. 
Standard and Poor’s has rated us “Above Average” for Primary servicing and “Average” for Special servicing, giving you the confidence we can deliver to an industry expected standard. View our Standard and Poor’s report here.

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Primary Servicing

While you focus on your core proposition we deliver comprehensive loan servicing to support the full loan lifecycle, from origination, through account servicing to arrears management.

Our experienced loan servicing team will:

  • Mitigate your risk
  • Bring products to market quickly whilst your proposition is relevant
  • Manage your portfolio compliantly ensuring a high standard of customer service
  • Remove operational barriers to growth whilst addressing your regulatory challenges

We will provide in-depth analysis and insightful management information, equipping you to make informed decisions and increase your portfolio value.

Our servicing is underpinned by our own innovative lending software. This is developed and managed in house ensuring any changes and enhancements are all fully under our control.

View our loan and mortgage servicing brochure

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Special Servicing

Working in partnership with you our special servicing team will maximise returns on your non-performing portfolios.

We have extensive experience in managing non-performing mortgage accounts and loan books. We offer you a comprehensive portfolio of services, including customer communications, cash management, loss mitigation, shortfall debt recovery and investor reporting services all reflected by our Standard & Poor’s Special Servicer rating.

Our arrears management team employs market leading collections techniques to maximise recoveries. Our senior team has an average of 25 years each working within special servicing.

We're increasing cure rates and reducing charge-off. We adapt, refine and test strategies to improve your portfolio performance. Our approach focuses on encouraging good behaviours and rehabilitating customers in arrears.

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Standby Servicing

With the FCA and rating agencies driving change, your resilience and risk mitigation planning are essential.

Our approach to standby servicing provides you with a robust, reliable platform for contingent servicing with a clear plan for invocation. We work with you to gain a detailed understanding of your business and recommend the level of cover dependent on your needs.

We act as standby servicer for several major wholesale banks. Our track record of working with clients who have invoked provides peace of mind to your investors and ratings agencies that we will ensure a smooth invocation.

Our Professional Services

We can also offer a range of additional services to support you including:

Lending News

Target Group to be acquired by Tech Mahindra

27/05/2016   Insurance news   Investment news   Lending news

The management team behind Target Group, the financial services outsourcing and software provider, has welcomed today’s announcement of the acquisition of the business by global multi-national specialist in digital transformation, Tech Mahindra.

Award winning Target

13/05/2016   Lending news

We are extremely proud to announce that last night we were awarded "Best Credit Services Provider" at the 2016 Credit Today Awards in London.

Thought Leadership

Lending into Retirement

16/05/2016   Ian Larkin   Lending

The confluence of an ageing UK population, house price inflation and new pension freedoms all points to the importance of finding solutions to the question of how our industry best lends into retirement.

Smarter, stronger, faster – how do lenders gain a competitive edge in a crowded market place?

11/05/2016   MFG   Rob Evans   Lending

The lending market looks to have entered another cycle over the past few years. From an initial lack of supply,we now seem to be moving into the start of another rotation that is witnessing increased competition as challenger banks, Peer-to-Peer (P2P) lenders and other disrupters look to carve out their own share of the sector and challenge established players head on

FAQ's

How can I track operator performance to ensure targets are being met?

The solution provides you with real time reports on key collector performance indicators such as: numbers of accounts worked within each allocated risk category, promises to pay recorded by a collector, amounts collected against specific promises and many more. Target can provide consultancy and support to develop bespoke reports and advice on the provision of data to existing reporting tools or data warehouse facilities to provide a wide reaching reporting capability.

What records are kept of operator activities?

A loan level diary presents a full history of actions taken on an account, each step in the process being logged with the operator's identity and date/time of occurrence. Furthermore, operators have real time access to all inbound and outbound correspondence for the loan from the same diary.

Call us on 0845 650 6200 to discover how we can work with you to mitigate your risk and diversify your portfolio.

Get in touch now