Managed IT services

Whether your business is a start-up or an established enterprise, our experienced management and technical team take a proactive approach to supporting your IT.  We have an impressive track record of delivery for clients including Barclays, LV= and AA Financial Services.

We manage Target software solutions together with a wide range of third-party applications and technologies from our ISO 27001 accredited Data Centre. Target's Managed IT Services ensure the smooth operation of your business critical systems.

We take care of the technology so you can focus on your business priorities.

Our core services include:

• Operational resilience: We ensure the smooth operation of your business critical systems to an agreed Service Level Agreement (SLA). BACS-IP administration is also delivered.
• Data Centre strength: Target's robust, controlled data centre operates with a full business continuity plan to meet a range of SLAs.
• Infrastructure & support: Proactive infrastructure support delivers change control and configuration management. We manage a wide range of third-party suppliers on our clients behalf.
• Service management: An experienced, dedicated Help Desk team works within structured SLAs. Phone, email and web access for issue management is provided.

Modular options:

• Managed data networking: Our experienced technical team designs and manages networking solutions.
• Operational recovery: We deliver resilient operational solutions to ensure that in the event of a problem your IT is protected, and your business can get back online quickly.
• Disaster recovery: We also offer full work place recovery solutions. Clients' system configurations are stored. We test our capability to effectively invoke this solution annually.

Additional services:

• ESCROW: Target provides a lodgment service for the latest application source code.
• BACS Bureau: Target is an accredited BACS Bureau and operates a fully outsourced bureau operation. We undertake daily submissions of electronic data including Direct Debits/ Credits, AUDDIS, ADDACS and ARUDD.
• Credit Bureau: With links to Equifax and Experian, Target provides regular updates on all financial account information.

Service Level Agreements (SLAs)

We offer design Service Level Agreements to suit the demands of your business.

We offer:

• Dedicated support desk: Accessed by web, telephone, email or fax.
• Service desk: Providing secure, online client level access to Target's service desk. An additional tracking facility provides your customers with up-to-date information on the status of an enquiry.
• Agreed Service Levels: Five levels of severity classify any IT incidents
• Regular Service reviews: Customised, monthly service reports identify ongoing and future operational needs. We clearly report resolved and unresolved service queries.
• Proactive capacity reviews: Target understands that your system requirements will change as the business grows. To support this, we will conduct an annual capacity plan to ensure that the performance of your system is optimised to meet the changing needs of your business.

For further information on Target's Managed IT Services, call +44 (0) 2920 301401 or enquire online.