Solutions for investments

New Business

From initial point of contact through to account activation, our new business team will ensure your new customer accounts are captured and assessed in-line with relevant legislative rules, whilst delivering excellent customer service.

Service features:

  • New Business

    • Supports multi-channel distribution including online, direct and through authorised third parties (IFAs and retail branch network)
    • Enhanced customer journey through automatic production of forms and documentation
    • Modern systems, intuitive user interface and validation ensure ease of data capture and data integrity

  • Application Processing

    • Quality assurance and regulatory checks
    • Keying, banking and carrying out of daily reconciliations of all payments received
    • Business rules ensure appropriately skilled staff receive and review information in-line with industry guidelines
    • Documents scanned, indexed and stored for future retrieval and reproduction as required, with all actions recorded in full audit trail
    • Staff are prompted to chase outstanding items at the appropriate time, with automatic generation of chase communications
    • Agreed SLAs ensure that all mail items are actioned in accordance with business demands

  • Account Opening

    • Administration of client money accounts and management of customer / nominee accounts
    • Customer deposits collected via cheque, direct debit or debit card payment in compliance with security standards
    • If appropriate the collection of regular deposits will be scheduled for the future
    • Commission is calculated using configurable rules to ensure ultimate flexibility - from blanket commission plans across all introducers to plans for individual introducers
    • Issuing of welcome packs and opening statements to customers

    Management of the customer and account then transfers to our Account Servicing & Maturity team. Read more >>

Highlights

  • Extensive business process automation ensures quality servicing
  • Rigorous attention to service levels and KPIs
  • Full audit trail of activities

FAQs

Which third parties do you interface with?

A number of interfaces are supported where communication with third parties is required through the life of the investment including:

  • BACS services (for payments and transfers)
  • Fund & Plan managers
  • Intermediary / IFAs
  • General ledger
  • Third party print houses

Which investment products do you service?

The team supports a wide variety of investment products including savings accounts, cash ISAs and structured growth and income products. Configuring investment products is simplified by intelligent groupings that allow new products to inherit characteristics of existing products, allowing speed to market of new and innovative investment plans. 

What records are kept of operator activities?

A fund level diary presents a full history of actions taken on an account, each step in the process being logged with the operator's identity and date/time of occurrence.   Furthermore, operators have real time access to all inbound and outbound correspondence for the investment from the same diary.