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Comment by: Geraint Chamberlain, Head of Professional
Services, Target Group
'Lean thinking' remains relevant today to any organisation
seeking to improve inefficient processes and increase customer
And as financial institutions continue to get squeezed, they
could learn a valuable lesson from 'lean thinking', especially as
an alternative to off shoring and branch closures for cutting
The principles of 'lean
thinking' comprise customer identification and value specification;
value stream mapping; waste elimination; response to customer pull
and pursuit of perfection.
By defining the product or service elements deliver most
customer value, all non-value activities can be targeted.
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