Chatbot, virtual assistant, virtual agent, whatever you call it, these tools are projected to take customer service in the financial sector by storm. But what exactly does the marketplace think?

We asked 1,000 consumers about their attitudes to customer service, data security, communications and complaints handling in financial services.

In this white paper you'll discover:

  • Consumers appetite for chatbots

  • Generation Z, X and Millennials automation attitudes

  • Complaints handling preferences

  • Attitudes towards data security

  • The human impact of digital

  • Future predictions

Use this quick form to get the white paper and be prepared for change, and lots of it.