Webinar – How to successfully implement slick self-service for your users

You’ve missed the live webinar, but you can watch the webinar recording here.


As part of Digital Leaders Week, we hosted a webinar: ‘How to successfully implement slick self-service for your users.’

In this webinar recording we explore:

  • how public sector organisations and other service providers can create slick “self-serve” customer journeys.
  • how best to approach the design of such journeys for all types of consumer – creating inclusive services for everyone, regardless of background, age, technical ability, financial awareness and location.
  • how we worked with the DVLA to digitalise Direct Debit payments for Vehicle Excise Duty (car tax).

Watch the recording here.


Richard South
Business Development Director for Public Sector, Target Group 
Richard brings over 20 years of client services and business development experience, with a deep understanding of public sector clients. Previously Managing Director, EMEA at Williams Lea Tag, he spent over a decade leading critical public sector relationships before successfully establishing and leading a dedicated public sector business development team.

Beth Collins
Solutions Lead, Target Group
Beth Collins is a Solutions Lead with several years of Continuous Improvement experience across financial services and utilities. Beth is also a Lean Six Sigma Black Belt and Prince2 Practitioner. Bethan’s achievements during her career at Target demonstrate her passion for improving business processes and exploring innovative customer-focused change, across multiple industries.

Event Details