Webinar – The true scale of citizen debt

You’ve missed the live webinar, but you can watch the recording any time here.

As part of Digital Leaders Week, we were delighted to host a webinar: ‘The true scale of citizen debt – and strategies to deliver better outcomes’ with the debt charity, StepChange.

In this webinar, we explore:

  • Understanding the true scale of citizen debt
  • How the Covid-19 pandemic has exacerbated the problem of debt in the UK
  • The impact citizen debt is having on both the public sector and citizens
  • The 4 types of citizen we expect to see when financial support measures end
  • How a different approach will ensure citizens are treated fairly and deliver better outcomes
  • Strategies to help local authorities prepare for a post Covid-19 world


Vanessa Northam
Head of Strategic Relationships, StepChange

Head of Strategic Relationships, StepChange Vanessa is Head of Strategic Relationships at StepChange, where she is responsible for key relationships and a broader network of over 500 organisations and growing the charity digitally to support the millions of UK consumers who need help with their money worries. Prior to joining the charity, she was at the OpenWrks group and led on external relations for Tully, the UK’s first digital debt advice organisation to utilise open banking. She has a passion for vulnerable consumers and led E.ON’s vulnerable consumer strategy, where she implemented an award winning identification and support tool and a £6million hardship fund. She has a broad leadership background in communications, employee engagement, strategy and operations and has worked in energy, financial services and telecoms.

Richard South
Business Development Director for Public Sector, Target Group 

Richard brings over 20 years of client services and business development experience, with a deep understanding of public sector clients. Previously Managing Director, EMEA at Williams Lea Tag, he spent over a decade leading critical public sector relationships before successfully establishing and leading a dedicated public sector business development team.

Kerry Ann Sheppard
Head of Bid and Solutions, Target Group

Kerry Ann joined Target in 2016, following stints in legal and public sectors. She currently heads up the Bid and Solutions team, leading on the development of propositions for our clients and their customers. Kerry Ann is passionate about driving transformation in financial services, where the customer is at the centre of our design.

Event Details