Business Process Management

Business Process Management (BPM) Solutions and Services

Achieve Rapid Business Improvement with class-leading BPM services and solutions.

We are experienced at delivering sophisticated business process management services across the financial sector. Our BPM services have transformed businesses and we are a trusted partner across banking, lending, insurance, utilities and the public sector.

Our rapid BPM process improvement solution provides clients with:

Reduced processing times

Improved control and visibility

Standardised processes

Enhanced customer experience

Operational cost savings

Business Process Management

Managing Your Complexity

While you focus on your core proposition, we tackle your operational complexity and find more efficient ways of working. We will streamline your operation within weeks.

Our team are experienced in deploying key Business Process Management systems and technologies dedicated to financial services.

Find out how we helped a Tier 1 Bank cut back office processing times by 84% in just three months:

Read the case study

Our BPM Process and How it Will Deliver for You

Watch how we used Business Process Management to transform our own operation

As we work exclusively in the financial services industry we are specialised and experienced at managing the challenges our clients face. We offer the consultancy skills to understand your requirements and the technical expertise to optimise your processes.

We understand the constraints posed by complex legacy systems and financial services regulations. We can swiftly pinpoint where customer journeys fragment or manual intervention creates risks, prioritise the areas for improvement and then apply leading business process management tools such as Appian iBPM to model similar ways of working.

Our strategic partnership with Appian spans over 8 years, we use Appian’s IBPM product to provide end-to-end BPM solutions across our own servicing operations and for our external clients.

Flexible BPM Services, Shaped Around You

Our rapid business improvement capabilities:

Read our case study to understand how we helped a Tier 1 Bank reduce their average refund processing time from 10 minutes to 1 minute.

Rapid Business Improvement in Action

Focus on the customer experience

We look at your processes from the customers’ perspective, ensuring improvements streamline their journey and enhance their experience.

Act on data and insight

We quickly gather data on your operational performance and customer experience to understand where improvements are needed most.

Simplify and standardise your processes

Process standardisation often using ready-made accelerators means change can be delivered faster.

Automate wherever possible

Automation reduces the level of time-consuming manual input, cuts the risk of human error and frees your time.

Demonstrate business value

We quantify the value to your business before we get started, using measures that are meaningful to you.

Keep improving

While we deliver initial results fast, we know there is always scope to improve other processes and optimise and design new ones.

Get in touch now to discover how business process management from Target can transform your operation. Call us on 0845 650 6200.