Digital Transformation in the Public Sector: How it Works

Caroline Williams | Marketing Manager

With over 15 years' marketing experience in financial services, professional services and the public sector, Caroline has a solid understanding of customer experience, digital transformation and marketing technology.

All organisations have been embarking on their own digital transformation journey, though the extent of that journey will vary – as will the results. So, what are the benefits of digital transformation for business, and what are the challenges?

How Digital Transformation Works

In Executive TV’s programme ‘Digital Transformation: Clients & Consumers’, Target Group, along with Entec SI and Fathom, discuss what digital transformation involves and why plays a key part in any organisation’s future.

The episode includes interviews with some key Target people:

  • Director of Client Operations, Richard Glanville
  • Business Development Director for Public Sector, Richard South
  • Continuous Improvement Manager / Solutions Lead, Bethan Collins

During the programme, our team offers up valuable insight into how digital transformation works and the ways in which it is changing our lives, from streamlined communication processes and knowledge hubs, to flexible payment solutions.

Part of the discussion highlights that it is only through successful, meaningful partnerships with software and service providers that the public sector will truly grow and develop. So, figuring out how digital transformation impacts business will depend on this collaboration. Technology is the future, but it means very little without people at the fore.

Watch the video below to find out more:

About Executive TV

Executive TV is a leading provider of business-to-business documentaries encompassing the whole of British commerce and industry, delivering innovation, experience and expertise to their audience of entrepreneurs and executives.

How will Digital Transformation Impact Customer Experience?

The benefits of digital transformation are far-reaching and impact customer experience in a number of ways., from adding flexibility to payment systems, to streamlining communication. One example of public sector digital transformation mentioned above is Target’s DVLA’s Direct Debit solution. Target delivered the software within 18 weeks and it is now used by 23 million customers. Read more in our DVLA Case Study.

Digital Transformation for Business: Trust Target

To discover how digital transformation drives business value, talk to us today. We deliver efficient and effective payment collection software and servicing for public sector bodies, as well as loan and mortgage software and servicing for lenders. Our technology-driven solutions save money, improve engagement and enable growth.


Find out how we can help your organisation drive digital transformation.