Target Group hires mortgage expert Katie Pender to drive disruption in mortgage market CX

Target Group, the financial services outsourcing and software provider, has today announced the appointment of Katie Pender as its new Senior Solutions Lead. Reporting into Chief Commercial Officer, Stuart Anderson, Pender will be responsible for applying her experience and Target’s technical, operational and digital capabilities to drive disruption and innovation in the mortgage market, focusing primarily on enhancing customer experience.

Previously Head of Mortgage Operations at Capita and responsible for service and product development at Computershare, Pender has a wealth of mortgage market and outsourcing experience. A great deal of her work over the past decade has focused on establishing new entrants in the mortgage market, and she hopes to bring this unique perspective to Target Group.

Katie Pender, Senior Solutions Lead at Target Group says:
“I’ve worked in the industry for 15 years and have followed the developments at Target Group. Even from a distance it has been clear the company is growing and diversifying its client base in a period when other providers are doing the opposite. The appointments of my former colleagues Marcella Rich and Stuart Anderson to senior roles also signified to me the strength of the leadership team at Target Group and so now the opportunity has arisen to join the company, I’m pleased to say I’ve jumped at the chance.”

Pender continues:
“I am a firm believer that disruption will occur in every industry and my new role at Target provides me with an excellent opportunity to drive that disruption in the mortgage industry. Target has ambitious plans to introduce a new offering to the market by leveraging its technical, digital and operational capabilities and I want to be at the forefront of that.

Pender concludes:
“For too long the mortgage transaction has remained unchanged and behind the times. Whilst technology has enabled some parts of the process to become slightly more efficient the experience for both the broker and customer remains largely the same as it has been for decades. Our challenge is to take the mortgage customer experience into the future and Target is the right place for me to address that challenge. I’m looking forward to getting started.”

Stuart Anderson, Chief Commercial Leader at Target Group says:
“We are delighted to welcome Katie on board at Target Group as she brings a huge amount of knowledge and expertise that will help enhance the experience we offer to clients. We have ambitious plans for the mortgage market and the business will benefit greatly from having someone of Katie’s calibre spearheading activity. I look forward to working closely with Katie again to drive innovation in the market and deliver new solutions for our clients.”