Target Group launches apprenticeship scheme to help youngsters in South Wales to supercharge their careers

Caroline Williams | Marketing Manager

With over 15 years' marketing experience in financial services, professional services and the public sector, Caroline has a solid understanding of customer experience, digital transformation and marketing technology.

Partnership with the Educ8 Training Group will see 13 apprentices achieve a Level two Customer Service Apprenticeship by the end of the 12 month programme.

Target Group, the FCA-regulated business processing and software provider, has today announced it is launching an apprenticeship scheme for 16-24 years olds based in South Wales, as it looks to bring more jobs to the local area.

Starting in late August, Target Group is helping young people in and around Newport to kickstart their career in customer service, by offering a full-time apprenticeship with a starting salary of £14,000. The full time positions will offer four weeks of formal training, followed by six weeks of coaching, with four hours of study leave and two hours of paid trainer time each month. Apprentices will also receive a dedicated development programme to help them progress through the ranks in the customer service team.

Matt Davies, Target Group HR Director commented: “As a leading employer in South Wales we take our local roots seriously and we’re always looking for ways to bring more local talent into the business. An Apprenticeship Scheme is something we’ve been working to implement for some time, so we’re delighted to be able to officially launch it and welcome new faces into the business from August 30th.”

Rhiannon Fletcher, National Account Manager at Educ8 added: “Under 25s have been adversely affected by the pandemic, with that age group more likely to be furloughed and adversely affected by unemployment. It’s great to be working with a company like Target Group who, like us, are passionate about giving back to the local area by offering jobs which not only provide a tangible qualification, but ongoing developmental opportunities.

“Apprenticeships offer real long-term value to businesses, from multi-nationals like Target Group to SMEs, offering the ability to attract, develop and retain the very best talent. With our newly elected Welsh Government committing to the creation of 125,000 apprenticeships during the next Senedd term it is fantastic to be involved in a bespoke Apprenticeship Programme. Educ8 are glad to play our part in meeting the economic needs of Wales as we look to recover, strengthen and grow,” Fletcher added.

The launch of the apprenticeship scheme follows a significant investment in Target Group by its parent company Tech Mahindra to assist in delivering cutting edge digital transformation to clients. As well as ensuring more jobs and training opportunities, Target Group will also benefit from technology innovation to ensure it maintains its world-class operations.

Davies concluded: “At Target, we offer the opportunity to make a difference. Everyone gets a chance to shape the business – no matter what level they are. For those who want to have a varied and fulfilling career, we urge them to apply for the new scheme; as the apprentices we welcome will have many opportunities to charge up their career in an inclusive and diverse environment.”