Target Group shortlisted for the Digital Leaders 100 Awards

We’re delighted to have been shortlisted in the Digital Leaders 100 Awards in the AI Innovation of the Year category. These awards recognise and celebrate the individuals and organisations from the public, private and non-profit sectors who are demonstrating a pioneering and sustainable approach to digital transformation in the UK.

We are proud to have been placed in the top 10 entries in the category for our Robotic Process Automation (RPA) deployment. Target Group has utilised RPA to deliver significant efficiency improvements and generate major savings for under-pressure business operations.

Find out how we achieved a 91% improvement in Average Handling Time with RPA

Introducing RPA to our mailing process:

  • Improved Average Handling Time by 91%
  • Achieved a 93% improvement in Turnaround Time
  • Gave us 17% more time for agents to perform value adding tasks

Rhys Thomas, Head of Automation at Target Group, said:

“At Target, we’re committed to ongoing digital transformation, to ensure we provide our clients with more personalised and automated services. We have an active digital strategy, and I’m delighted that our hard work has been recognised in this shortlist.”

“To be shortlisted in the Digital Leaders 100 Awards is a fantastic achievement. Well done and congratulations to all the team who have helped make this happen.”

Vote for Target Group

Winners of the Digital Leader 100 Awards are decided by a public vote. If you would like to help us celebrate this great achievement, please vote for Target Group in the AI Innovation of the Year Category. You can vote until 28 August.

How to vote

The winners will be announced on 15 October at an awards ceremony in Leeds.

Thanks for your support!