The prestigious awards celebrate excellence and innovation across the Welsh Contact Centre industry, judged by a number of industry leaders we are proud to receive an award that demonstrates our dedication to our customers.
Our win is testament to our customer centric approach which puts the customer at the heart of everything we do. Our customer care team sit at the centre of our engagement model, the 100 strong team manage a range of clients covering a multitude of financial products including structured investments, personal loans through to mortgages. They embrace a culture that recognises the importance of listening to each individual customer and working with them to establish an appropriate way forward.
Congratulations to our customer care team on this great achievement.