Target in the top 3 in the Digital Leaders 100 Awards!

We’re thrilled that Target RPA has reached the top 3 in the Digital Leaders 100 Awards in the AI Innovation of the Year category.

These awards recognise and celebrate the individuals and organisations from the public, private and non-profit sectors who are demonstrating a pioneering and sustainable approach to digital transformation in the UK.

Following the public vote, we’re proud to have been placed in the top 3 for our Robotic Process Automation (RPA) deployment. Target Group introduced RPA to transform the speed and efficiency of an annual statement mailer for an investment client.

Find out how we achieved a 91% improvement in Average Handling Time with RPA

Introducing RPA to our mailing process:

  • Improved Average Handling Time by 91%
  • Achieved a 93% improvement in Turnaround Time
  • Gave us 17% more time for agents to perform value adding tasks

Dixon Palett, Continuous Improvement Consultant at Target Group, said:

“Here at Target, we’re fostering a culture of continuous improvement, always looking to make our services better and better for our clients.”
“It’s a real privilege to have reached the top 3 in the AI Innovation category and getting such prestigious recognition for the team.”

The ultimate winner will be announced at the Digital Leaders 100 awards ceremony in October.
Thank you for your votes. We look forward to finding out the award winners!