Category: BPO

Top 5 reasons to outsource your Lender of Record

When market opportunities arise, they won’t be open for long. Change is accelerating, and lenders need to be ready to move quickly to be able to take advantage of the market. Here I outline the top 5 reasons that lenders should outsource their Lender of Record (LOR).

Five ways self-service can transform your business

It's clear, self-service is now an expectation, and for firms wanting to provide a slick customer experience, it’s a not a nice to have, it’s a necessity. But undergoing digitalisation and doing it well isn’t without its challenges.

3 ways for Local Authorities to ease their Covid-19 pressures

With tough new lockdown measures across the UK to counter a surge in Covid-19 cases, businesses and citizens are once again struggling.

Customer Remediation: How Should You Manage It?

What is remediation in financial services, and what is the most effective way for your business to deliver a remediation programme? Learn more here.

New challenges facing financial services in 2020 and beyond

Katie Pender, Senior Solutions Lead, takes a closer look at new key challenges facing financial services in 2020 and beyond.

A Checklist for BPO Procurement – Choosing the Best BPO Provider

Business Process Outsourcing (BPO) has been a well-used and successful business model across many sectors, including financial services. But to ensure success, it's critical when procuring a BPO service that teams involved in the procurement take into account a series of key factors in their decision-making.

What is BPO and How Could it Help Your Business?

Business Process Outsourcing (BPO) is a popular business model where standard business processes are undertaken by a third party or subcontractor. Processes such as administration, customer services and document processing are often outsourced when the organisation is experiencing one or more challenges.

Morgan Stanley appoints Target to manage significant investment portfolio administration

Morgan Stanley has appointed financial outsourcer and software solutions company Target Group to provide administration services for one of its UK retail structured investment products portfolios.