Meet our expert, Christella Lewis

Target wouldn’t be Target without its fantastic experts.

What do you like best about working at Target?

The people, Target is full of people who are dedicated to the work they do, and who are genuinely great to work with. I also love the fast paced nature of Target, there is never a dull moment.

What do you enjoy most about your role?

My team’s job is to ensure Change is delivered with minimal impact, that means we interact with so many different departments around the business, it provides an opportunity to understand what everyone else does, what their priorities are and the impact they have on the wider business.

What would you want someone to know coming into this role?

Its tough, its busy, but it’s rewarding. Target provide services to a large number of different clients who all have their own quirks, so getting to grips with those differences is a great foundation. It’s also essential that you know who your stakeholders are.

What’s the most “memorable” project you’ve been on?

My most memorable project was probably Project Yew, it was my first time working on a project for Operations so a real eye opener to what happens ‘behind the scenes’, it’s that experience that made me pursue a career within the Change Function. It also allows me to see how far Target has come over the years with the service and offerings they have.

What’s been the most challenging part of your role?

Stepping into the role while working from home during COVID. Although my team had adapted well to working from home, it was a challenging time for us all and stepping into a Management role was difficult as the adhoc chats with your team over coffee or at the side of your desk etc wasn’t possible.

What motivates you to do what you do at Target?

2 things motivate me the most. The first being my team, I like being here to support my team in whatever way they need, helping them develop within their role and providing a great service to our stakeholders. The other is the customer – everything we do is driven towards supporting the customer and maintaining a great customer journey. This in turn supports Target and their relationship with the clients.

What’s your go-to productivity trick?

When I need to get things done that require focus and attention, I limit reviewing my emails to set times of the day (morning, lunch & mid-afternoon etc) I find that this keep me focused on the task at hand and stops me getting caught up in other things. Another thing I have learnt recently when I have a task I don’t want to do is ‘Eat the Frog’. Eating the frog means to just do it as your first task, otherwise the frog will eat you, meaning that you’ll end up procrastinating it the whole day. Once that one task is done, the rest of the day will be an easier ride and you will get both momentum and a sense of accomplishment at the beginning of your day.

In your opinion, what is a good customer experience?

A good customer experience supports what the customer needs, not necessarily what they want. It’s when our customers have really been listened to and the best outcome for them has been determined.

What are the values that drive you?

I believe in delivering on promises and supporting others. We are in this together, we are all working towards a common goal and if we can support each other to get there it will make the journey better.

What does inspirational leadership look like for you?

Although there are many attributes that make a leader inspirational, for me it’s leaders who develop a sense of trust and integrity with their team. They lead by example and ensure that their team feel valued. Someone who supports their team through the good and bad times.

Who has influenced you most when it comes to how you approach your work?

I’ve been lucky to have had some very strong role models during my career, but the biggest influence on me was my previous Line Manager, Sara Hill. Our team had been through some significant changes when Sara arrived but she provided us a strong platform to grow from. I have often suffered from Imposter Syndrome but Sara’s unwavering support helped me see my potential and be proud of the work I was doing, and most importantly have the confidence in myself to drive my career forwards.

What are some of your favourite hobbies outside of work?

I love curling up with a cup of tea and a good book, long walks with my dogs and spending time with my children.

What’s your ‘target’ in life/work?

My target is to just find that happy balance between work, home, the children and hobbies. It’s a hard balance to achieve but it’s really important to do it. I also want to travel more; I took my first ever foreign holiday just a few years ago and now have a long list of all the places I would love to visit.

What did you want to be when you grew up?

For a long time I wanted to be a vet, until my high school science teacher told me how a dogs temperature was taken. I may love animals, but not that much.

What was your first job?

My first job was working on the weekends in a nursing home when I was 12, making hot drinks for all the residents. Looking back, it was a very rewarding job and helped develop my relationship building skills from a young age (although I didn’t see it at the time).

What’s one thing most people don’t know about you?

I’m a fairly open person who talks a lot about my personal experiences, but something I try to keep to myself is that when I was 9, I played a guitar solo in Bristol Colston Hall with the Bristol Orchestra.

What’s something—big or small—that you’re really bad at?

Drawing! I can’t even draw stick figures, it’s a running joke in my family.

What’s something—big or small—that you’re really good at?

Juggling demands. Between 6 children, 3 dogs and working at Target, being able to juggle demands is a must!

If you could trade places with anyone for a day, who would you choose?

Having thought long and hard, there is no one I would change places with, I think the best thing someone can do is to make a positive influence in someone’s life, and we all have the ability to do that.

If you could choose a superpower, what would it be?

Telekinesis – Imagine cleaning the house with your mind! Could life get any better?

Connect with Christella on LinkedIn

Keep an eye out for more interviews Behind the Scenes with our experts