Target wouldn’t be Target without its fantastic experts.
What do you like best about working at Target?
The pace, the ambition and the variety of businesses we support mean that nothing is ever dull! The opportunity to help and support a Business such as Target as it continues its Transformation journey was a big part of why I joined.
What do you enjoy most about your role?
The opportunity to make a real difference. To help the organisation understand that the words ‘Managing Risk’ are not something mystical or complex. Yes, there are certain standards and actions that we need to undertake as an organisation to meet our commitments to our Regulators and our customers – my role is to help Target understand that managing Risk isn’t rocket science. With the right tools and approach, it delivers real value to organisations.
What would you want someone to know coming into this role?
Be inquisitive – ask questions, listen, and don’t be worried about challenging the status quo.
What’s the most “memorable” project you’ve been on?
Since joining the business in the summer, my focus has been 2 fold – 1) learning about the business and how we support our existing Clients and opportunities for the future, and 2) reviewing our existing Risk Management Framework and capabilities to build out our Risk roadmap. My immediate focus is now turning to delivering our Risk Strategy.
What’s been the most challenging part of your role?
Joining a new organisation, you tend to spend your first few weeks having face to face meetings/coffees as you establish connections and absorb what your team, key stakeholders and partners what to achieve. This hasn’t been an option this time round for obvious reasons, with Zoom and Microsoft Teams coming to the rescue. I’m very much looking forward to seeing the ‘bottom half’ of people very soon!
What motivates you to do what you do at Target?
To know I can make a real difference and help people and the business to become a success.
What’s your go-to productivity trick?
Ensure that I’ve carved out time in my diary to get some work done! My day is usually filled with a number of meetings, Committees and 121’s, so I make sure that I block out some time to enable me to reflect and get some work done! Also, turning off those email notifications!
In your opinion, what is a good customer experience?
I describe it the same as Ronseal – it does exactly what it says on the tin! To me, good Customer Experience is precisely that: if we say we are going to do something, then we do it. For example, I recently had a problem with my car, and I took it into the garage (won’t say which one, but it had 3 initials in its title). Later that day they messaged me to tell me I could collect it. When I arrived, the car was visibly sparkling, and the member of staff told me that they had valeted the car for me at no charge. At this point I was delighted, however, this delight soon turned to disappointment when I found out that they hadn’t fixed the fault!
What are the values that drive you?
Honesty, Integrity and Responsibility.
What does inspirational leadership look like for you?
Great leaders don’t necessarily set out to be a leader – they set out to make a difference. To me, leadership is about being authentic and having the passion and drive to make a difference. Inspirational leadership is about people seeing that authenticity, passion and drive; and wanting to follow you without being asked.
Who has influenced you most when it comes to how you approach your work?
I’ve had many individuals over my career that have influenced me – taking both good points and the not so good points! However, my parents have been the most influential. They instilled and nurtured my core values as I grew up, making me who I am today.
What are some of your favourite hobbies outside of work?
I love sport – especially football. I coach my son’s U13 football team and we share a passion (well, my influence!) for Manchester City… however, I keep reminding him that it wasn’t always as good as it is now! Those wet nights away at York City in Div. 2 are still lurking in my head!
What’s your ‘target’ in life/work?
Happiness. We only get one crack at this life so be happy and be the best you can be.
What did you want to be when you grew up?
A police officer.
What was your first job?
McDonald’s – didn’t everyone?!
What’s one thing most people don’t know about you?
Tricky one – I’m pretty open with most people about who I am and where I’ve come from.
What’s something—big or small—that you’re really bad at?
Writing – my hand writing is frankly appalling. I should have been a GP!
What’s something—big or small—that you’re really good at?
Monopoly – love it!
If you could trade places with anyone for a day, who would you choose?
If you could choose a superpower, what would it be?
For fun, I would love the Harry Potter invisible cloak – that would be amazing.