Meet our expert, Mellanie Sweeney

Target wouldn’t be Target without its fantastic experts.

This week, meet Mellanie Sweeney.

What do you like best about working at Target? What’s your best memory of working at Target?

What I like about Target is the fast paced, ever changing environment which creates a real buzz. Even more so over the past year with the unprecedented levels of regulatory changes. Having exposure to a range of stakeholders at all levels across the business is insightful and has broadened my understanding of the business needs beyond regulation.

What do you enjoy most about your role?

Being at the forefront of industry developments and working in collaboration with others to get changes identified, progressed and delivered. I have been fortunate to work with some absolute gems in Target, all working really hard to get things right for customers and clients, whilst maintaining a sense of humour and being supportive – a vital part of bringing balance and means you can survive and even thrive when things get tough!

What would you want someone to know coming into this role?

Be well organised with your time. We provide servicing for a wide array of products and services, so getting to grips with your key internal and external sources of information as soon as you can so that you can manage priorities as they arise is vital. Also, get to know your key stakeholders and use their expertise!

What’s your go-to productivity trick?

A few vital tricks for me:

  • Using my calendar/tasks obsessively! This helps me keep on track, reminds me of actions and enables easy reprioritisation/rescheduling when needed.
  • Wherever possible I schedule tasks that require the most focus or prolonged attention in the morning when I am most alert and energised.
  • Where this isn’t possible I take a short break beforehand and try to prep for the activity, even if this is only for 5 minutes. This helps me ‘switch on’  to the new task/meeting and put aside whatever has gone before.

In your opinion, what is a good customer experience?

For me, a good customer experience is about how it leaves you feeling – feeling that you are in safe hands and giving you confidence that you are dealing with knowledgeable, competent people who can support you and deliver what they promise! This may be delivered via a single touchpoint to get what you need (regardless of the channel used), having clear expectations set for you about how a process works, or how a query will be dealt with etc. and having access to clear and straightforward information.

What are the values that drive you?

Being open and honest, acting fairly, delivering on promises, showing kindness.

What does inspirational leadership look like for you?

Inspirational leaders for me have been the ones who take the time to get to know their team’s working styles, can support those who need it (when they need it) and enable autonomy and inclusion in decision making wherever possible.

What did you want to be when you grew up?

An air hostess and travel the world (never occurred to me that I could be the pilot!)

What was your first job?

Aged 16 – I was a waitress in a café/chip shop. I was so chuffed on the day I was allowed behind the counter to shovel my first bag of chips rather than waiting on the tables!

What’s one thing most people don’t know about you?

I am a qualified reflexologist (but now only practice for fun).

What’s something — big or small — that you’re really bad at?

I am a terrible singer, but I love singing! (on my own).

What’s something — big or small — that you’re really good at?

I’m a really good listener and am epic at keeping secrets that people share in confidence!

What are some of your favourite hobbies outside of work? What do you enjoy doing when you’re not working?

I love family time, the outdoors, walking, camping, enjoying the wildlife. Fortunately, I live within walking distance of many open spaces and country parks with plenty of wildlife, which has been invaluable in terms of staying connected with my kids and recharging. It’s become my form of meditation. Also, getting stuck into some DIY at home… sometimes with more success than others ?.

What’s your ‘target’ in life/work?

My life target is to enjoy and appreciate the everyday things more and continuing to learn and explore the world around me, so that life remains more enjoyable longer term. Sounds really basic, but is actually quite difficult to apply in real life! Working full time and having a family, I think it’s important to convey to my children that hard work has to be balanced by finding and pursuing the activities you love and following that, wherever it leads!

Connect with Mellanie on LinkedIn

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