Meet our expert, Rhiannon Willetts

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What do you like best about working at Target?

I joined Target on the Management Graduate Scheme in 2018 and what I liked most about it was the freedom that I was given to choose the areas of the business I wanted to work in across my four six-month placements. The level of responsibility I was given and the variety of projects that I worked on helped me to develop new skills, gain a really good understanding of the business and secure the role I am in today. There are so many opportunities at Target!

What do you enjoy most about your role?

It’s never boring! There’s an element of structure with weekly, monthly and quarterly tasks, which I enjoy as I’m a very organised person and love a routine! But there’s also a huge variety of things to get involved with on a daily basis, which could be anything from raising new change requests and responding to queries, to working on contract negotiations and tracking the progress of in-flight projects. Another great thing is that providing excellent service for our clients requires input from several teams across the business, so I get to meet and build relationships with so many different people.

What would you want someone to know coming into this role?

Being organised is essential! You need to be able to track not only your own actions, but also actions placed on other stakeholders across the business. Getting to know your clients, including a detailed understanding of the services we provide them and what their key priorities are, is also really important.

What’s the most “memorable” project you’ve been on?

I’ve been leading the Gender Steering Group of Target’s Diversity & Inclusion Committee for the past 2.5 years. We’ve come a long way since the committee was first formed, with highlights including an International Women’s Day social media campaign and an external speaker event for Men’s Health Week. I’m really proud of all the work we have done in driving gender equality at Target.

What’s your go-to productivity trick?

I’m obsessed with lists! Often it feels like I have a never-ending list of things to do, but I find that setting things out in different categories and in priority order really helps. Every morning I highlight a few things on my list that I want to achieve that day so that I know what to focus on. I find ticking things off at the end of the day very satisfying! I also block out time for lunch each day and try to get out for a walk so that I feel refreshed for the afternoon.

What are some of your favourite hobbies outside of work?

My favourite thing to do whenever I get the chance is to travel! After finishing university I went to South East Asia, Japan, South Africa and South America. It’s been tough not being able to go away for the past year and a half, but fingers crossed I’ll be able to go on another big trip soon!

What’s your ‘target’ in life/work?

As I spend most of my time working, I always want to be in a position where regardless of how challenging my role may be, I am passionate about it and enjoy what I am doing. I also really value work/life balance and want to maintain that as I get older.

What did you want to be when you grew up?

I think I wanted to be an Air Hostess so that I could visit loads of exotic places!

What was your first job?

Selling tickets for events at the London Olympics back in 2012!

If you could choose a superpower, what would it be?

The ability to time travel, so that I could re-live my favourite memories!

What’s one thing most people don’t know about you?

I’m a fluent Welsh speaker and I speak Welsh at home with my family.

What’s something—big or small—that you’re really bad at?


What’s something—big or small—that you’re really good at?

I have an excellent memory!

Connect with Rhiannon on LinkedIn

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