March 8, 2022
Over 9 million people in the UK are already in problem debt, with the average person owing over £31k. With the cost of living crisis, we anticipate a sharp rise of customers in financial crisis. Learn how updating you collection's and arrears strategies can better support these customers.
March 2, 2022
Mobile providers now require Loan Management Software (LMS) to support the change and ensure device finance is separated from airtime or SIM-only plan, completely transforming the customer experience. See how Target helped a major UK mobile provider do just that.
February 7, 2022
Over the last two years, hybrid and flexible working has become a necessity, forcing businesses to reimagine their whole approach for the better. Learn more about how Target are approaching the new normal
January 17, 2022
We've been busy transforming our business over the last couple of years; from the inside out. We’ve invested in our people, our technology, and our infrastructure. We're excited to share our new brand and purpose with you.
December 23, 2021
Social accountability is a key focus here at Target. As part of our continued efforts, colleagues across the business have supported charities and causes close to their hearts this year. We've achieved a considerable amount and thought we'd share a few highlights with you.
December 21, 2021
At Target we’re committed to driving Diversity and Inclusion, that’s why we’ve signed up to the Women in Finance Charter. Learn more about our progress to date.
December 3, 2021
To coincide with International Day of People with Disabilites, we thought we'd share how Target supports colleagues, clients, visitors and all stakeholders with disabilities.
November 25, 2021
We appreciate that balancing caring for loved ones with other home and work responsibilities can be challenging. We're pleased to launch a new Carers Policy and wellbeing package to coincide with Carers Rights Day. Find out more.
November 24, 2021
Apprenticeship pilot scheme hailed a roaring success We were excited to launch Targets' Customer Service Apprenticeship Scheme' in September 2021. Our Apprenticeship Scheme graduates meet MP, Jayne Bryant, Roger Newman, CEO of Target Group and Grant Santos, CEO of our partner Educ8.
November 11, 2021
Have you heard? We’ve been accredited as a real Living Wage Employer!
October 21, 2021
We're delighted to announce that ‘Target Mortgage Hub’ has won 'Innovation Award of the Year' at the 2021 National Credit Awards!
October 12, 2021
How Target is ‘Walking the walk’ when delivering on our Environmental, Social and Governance (ESG) ambitions
John Barker, Targets new Chief Operating Officer shares our key Environmental, Social and Governance achievements to date. Outlines our future ambitions and explains what ESG means to him.
October 1, 2021
Following the European Central Bank’s (ECB) decision to launch its own digital currency, Geraint Chamberlain, Product Director at Target Group, shares his top five tips on how banks can prepare for the rise of digital currencies.
August 31, 2021
What are the main considerations in helping to take self-service from concept to reality? Here’s our guide on how to successfully implement self-service and revolutionise your customer service.
August 31, 2021
What better way to start World Alzheimer’s Month than to announce our new charity partnership with Alzheimer’s Society! This fantastic charity is on a mission. For a world without dementia. And we want to be part of it.
August 13, 2021
When market opportunities arise, they won’t be open for long. Change is accelerating, and lenders need to be ready to move quickly to be able to take advantage of the market. Here I outline the top 5 reasons that lenders should outsource their Lender of Record (LOR).
August 12, 2021
It's clear, self-service is now an expectation, and for firms wanting to provide a slick customer experience, it’s a not a nice to have, it’s a necessity. But undergoing digitalisation and doing it well isn’t without its challenges.
August 9, 2021
Target's 'Mortgage Hub' has been shortlisted for the Innovation Award of the Year in the 2021 National Credit Awards.
July 26, 2021
Target is delighted to be sponsoring IMN’s Global ABS event in September - our first face to face event since the Covid-19 Pandemic.
July 26, 2021
The Covid-19 pandemic has undoubtedly had a significant impact on customer arrears. We’re seeing many changes in the demographics of customers in arrears and the typical arrears lifecycle, including the increasing complexity, longer recovery periods and more vulnerability.
July 22, 2021
Target's 'My Recognition' scheme has been shortlisted for the CIPD People Management Award, the 'Best reward or recognition initiative'.
July 22, 2021
We’re delighted to be one of the sponsors for the Womenspire 2021 Awards
June 23, 2021
Each month, one of our colleagues shares their story. This month, to celebrate Pride, Jon Bartlett tells his story.
May 18, 2021
Target Group launches apprenticeship scheme to help youngsters in South Wales to supercharge their careers
Partnership with the Educ8 Training Group will see 13 apprentices achieve a Level two Customer Service Apprenticeship by the end of the 12 month programme.
May 17, 2021
Gilliver calls for a change in mindset during keynote speech at the Building Societies Conference – putting customers at the heart of operations to improve user experience and unlock revenue streams.
May 12, 2021
Following our recent headline sponsorship and successful keynote at The Building Societies Conference 2021, we're pleased to join the BSA as Associate Members
May 12, 2021
Perenna signs on as the first client of Target Group’s Mortgage Hub, to power its new disruptive offering in the UK mortgage market.
May 4, 2021
We’re delighted to be one of the sponsors for the Digital Leaders Impact Awards.
April 15, 2021
We’re pleased to be one of the headline sponsors for this year’s Building Societies Annual Conference.
March 25, 2021
The pandemic has had a great impact on people’s finances. While some people could save money or reduce their debt, many individuals have faced a hit to their income due to the Covid-19 crisis. In this blog post, we highlight the key figures on the financial support given to customers across the country over the last 12 months.
March 24, 2021
Retail banking is in the throes of the most significant transformation since its creation in the 17th century. Technology is the main driving force behind the change, influencing consumer behaviours and expectations, as well as shaping a new regulatory agenda.
March 17, 2021
We’re all pretty chuffed! That’s because Target’s been awarded the Investors in People standard!
February 8, 2021
Target Group has been certified by Best Companies and recognised for a commitment to employees, with a ‘One to Watch’ status. Target was recognised as a well led and well managed organisation, demonstrating ‘good’ levels of employee engagement, despite the current unprecedented circumstances.
January 26, 2021
With tough new lockdown measures across the UK to counter a surge in Covid-19 cases, businesses and citizens are once again struggling.
January 21, 2021
Target Group is launching a fully digitalised mortgage platform to transform the mortgage application process. Launched this month, The Mortgage Hub will speed up the ‘outdated and cumbersome’ mortgage application process and increase accuracy.
December 22, 2020
We’re proud to participate in the Age at Work programme with BITC and Age Cymru, which works with businesses to recognise and value the skills and experience of older workers.
December 16, 2020
We’re delighted to have been named joint Gold winners in the Inclusion Strategy category at the 2020 Welsh Contact Centre Awards.
November 21, 2020
We take a look at some key steps that lenders can take to avoid customers falling into arrears.
November 17, 2020
We are proud to announce that Target’s Mortgage Hub has been given the accolade of Highly Commended in the Innovation Award for Technology Providers in the 2021 Mortgage Finance Gazette Awards!
October 28, 2020
As lenders get ready for repayment of BBLS loans from May 2021, take a look at the sheer scale of the BBLS challenge.
October 28, 2020
At the time the scheme was launched and the first loans were issued, no one could have predicted the path of the novel coronavirus, and its impact on the UK and the world. The result? 1.3m loans have been issued, with a total value of over £40bn at an average of £30,000 per loan. But what happens next?
October 21, 2020
Within the next 3-5 years, we will see a revolution in lending. A series of small changes will eventually cause large systematic change, but Covid-19 has accelerated the need for digital transformation. It’s important to invest now to be prepared for the digital future.
October 7, 2020
The debt collection process can be difficult, stressful and time-consuming for both the debtor and the lender. Due to the ongoing coronavirus crisis, there are more loss-making accounts than ever, and the pressure is on lenders to provide debt collection methods and techniques that are effective and compassionate.
October 5, 2020
Some may argue that the ongoing Covid-19 pandemic is as much an economic crisis as a public health issue, but what is the reality of UK debt due to coronavirus?
September 16, 2020
We’re thrilled that Target RPA has reached the top 3 in the AI Innovation of the Year category.
September 2, 2020
Lenders are facing a tsunami of challenges off the back of the Covid-19 pandemic. The impact on consumer debt in the UK is huge and long-lasting. As we head towards the end of the furlough scheme, and with payment holidays finishing soon, lenders will need to be prepared for what comes next.
July 13, 2020
Beth Collins, Solutions Lead at Target Group, examines what matters most to Generation Z when looking for financial products and providers.
June 23, 2020
We are fully operational and helping our clients’ customers by delivering essential financial services.
June 18, 2020
What is remediation in financial services, and what is the most effective way for your business to deliver a remediation programme? Learn more here.
June 1, 2020
We’re delighted to have been shortlisted in the Digital Leaders 100 Awards in the AI Innovation of the Year category.
June 1, 2020
Katie Pender, Senior Solutions Lead, takes a closer look at new key challenges facing financial services in 2020 and beyond.
May 29, 2020
We take a look at how businesses can adjust to the short and mid-term demand increase for servicing collections and arrears.
May 27, 2020
It's critical that local authorities and central government are well-prepared for an influx of financial support requirements as the lockdown is eased. Local authorities should be able to provide such support with empathy and fair treatment, despite tightened purse strings.
May 19, 2020
Business Process Outsourcing (BPO) has been a well-used and successful business model across many sectors, including financial services. But to ensure success, it's critical when procuring a BPO service that teams involved in the procurement take into account a series of key factors in their decision-making.
March 31, 2020
Geraint Chamberlain, Head of Platform Solutions at Target Group, looks at the government’s new Term Funding Scheme.
March 30, 2020
In Executive TV’s programme ‘Digital Transformation: Clients & Consumers', Target Group, along with Entec SI and Fathom, discuss what digital transformation involves and why it will play a key part in any organisation's future.
March 27, 2020
Target’s Business Development Director for Public Sector, Richard South, explains how Target Group can support the public sector in the digital transformation.
March 4, 2020
On International Women’s Day, and every day, here at Target, we are committed to creating a workplace where all voices are heard and appreciated.
January 21, 2020
You might have heard all about it as it grows in popularity, but what is RPA (Robotic Process Automation) and why does it matter? We break it down in this post.
January 5, 2020
Business Process Outsourcing (BPO) is a popular business model where standard business processes are undertaken by a third party or subcontractor. Processes such as administration, customer services and document processing are often outsourced when the organisation is experiencing one or more challenges.
December 6, 2019
Target Group, the business process services and software provider, has today announced the successful implementation of a new mandate for the Development Bank of Wales to provide a hosted loan administration system for Help to Buy Wales.
October 30, 2019
Ian Larkin steps down after 5 years at the helm and Catherine Rowe a former senior executive at Fujitsu to take over following FCA approval
October 2, 2019
Target Group, the business process services and software provider is today celebrating its 40th year as a successful South Wales business.
October 1, 2019
Founded in 1979, the company employs over 1000 staff – mainly in Cardiff and Newport offices. The global service provider has over 50 private and public sector renowned clients including DVLA, RBS, Barclays and Santander. Mayor of Newport set to mark its contribution to the region at special commemorative event.
September 30, 2019
Target Group, the financial services outsourcing and software provider, has today announced the appointment of Katie Pender as its new Senior Solutions Lead.
September 11, 2019
Target Group has today announced the appointment of Aileen Wallace as an Independent Non-Executive Director and Board Member.
September 5, 2019
At Target we’re committed to driving Diversity and Inclusion, that’s why we’ve signed up to the Women in Finance Charter. Here are the commitments we've made to meet the Women in Finance Charter.
August 27, 2019
Target Group has today announced the appointment of Mark Gilliver as its new Business Development Director. Drawing on many years of experience in the financial services sector his new position will focus on business development, client services and operational transformation.
April 3, 2019
Target reduced its gender pay gap by 4.8 percentage points to 22.5%, considerably below the industry average of 33.4%*. It also reduced is median pay gap by 5.5 percentage points to 15.1%, more than half the figure for the financial services and insurance sectors (35.7%*).
March 25, 2019
Sophie Grant has been named Best HR Professional in Financial & Professional Services for her role at Target Group at the 2019 Wales HR Awards, which recognises and celebrates the achievements of HR professionals across Wales.
February 15, 2019
In the new and exciting world of robotic process automation (RPA) the same kind of thing could be said – don’t automate your problems – yet today again many banks and financial services institutions are rushing headlong into digital programmes without considering what they are automating.
January 24, 2019
Target Group has appointed financial services expert Neil Glover as Business Development Director. Target also adds to its Client Services team with David Facenfield joining as Client Development Director.
January 16, 2019
Trying to forecast what the market might look like is a difficult enough task at the best of times. But when faced with the backdrop of the current political and economic uncertainty, making predictions is increasingly difficult.
January 3, 2019
Charities are increasing their pressure on the finance industry to do more to protect its customers from their own spending. With Barclays introducing ways for its debit cards to be ‘switched off’ to certain types of spending, will we see such features extend further into all retail finance?
December 7, 2018
Terry Baxter, Director of Risk and Compliance at Target Group, said: “The FCA’s findings on how mortgage lenders treat customers who have long-term arrears is a timely and important study."
November 20, 2018
Target Group, the business process outsourcing and operational transformation provider, has signed up to the Women in Finance Charter, an initiative from HM Treasury to build a more balanced and fair financial services industry.
October 23, 2018
The panic across businesses and organisations in the months running up to 25 May 2018 was palpable. GDPR was coming, and it was going to disrupt operations, occupy the busy diaries of CIOs, CDOs and CEOS, as well as costing a fortune to implement.
October 5, 2018
Target Group has appointed Marcella Rich to its Executive Committee as Director of Client Services.
September 19, 2018
What is The Digital Age? How do we fill in the gaps in our data? How do we succeed at digital? Some of the questions posed and answered at the Information Builders International Summit
September 5, 2018
The first children who had Child Trust Funds (CTFs) opened for them in September 2002 are soon to be turning 16, enabling them to take control of the fund from their parents or guardians.
July 19, 2018
Fund providers have had a lot to grapple with since the financial crisis more than ten years ago. Sweeping regulatory changes, the rise of passive investing
June 7, 2018
Target will deliver TV Licensing’s payment plan trial aimed at those who most struggle to pay the licence fee.
May 7, 2018
Target Group, the business process outsourcing and operational transformation provider, has today announced it is bringing an enhanced digital service solution to the transfer agency (TA) market for investment firms by partnering with Bravura Solutions.
February 21, 2018
We are delighted to announce we have been successfully shortlisted for Medium to Large Finance Team of The Year at The 2018 Finance Wales Awards.
November 13, 2017
Part of running any successful business is understanding how your market and your customers are changing and there is no doubt that in mortgages and lending expectations are rising.
September 18, 2017
Target Group, the business process outsourcing (BPO) and operational transformation provider, has today announced several new senior appointments to its Board of Directors and within its leadership team.
September 13, 2017
In lenders' boardrooms up and down the country there is a dawning realisation that to stay relevant they will have to increasingly appeal to a younger, more digitally-savvy demographic.
July 26, 2017
Target Group, the business process outsourcing and operational transformation provider, has announced the appointment of Richard Gregory as the company’s Chief Data Officer (CDO).
July 12, 2017
Target Group, the business process outsourcing and operational transformation provider, has been awarded accreditation against the Investors in People Standard, demonstrating their commitment to high performance through good people management.
June 30, 2017
Once again politics has taken centre stage after the snap election threw up some intriguing results. The political train even stopped by Target’s offices in Newport in May as we welcomed the Foreign Secretary Boris Johnson.
June 22, 2017
We spoke to 1000 millennials across the UK to get an understanding of what matters most to these borrowers when taking out a personal or unsecured loan
June 14, 2017
Target Group, the business process outsourcing and operational transformation provider, has today announced the appointment of Iestyn Evans as the group’s new Chief Financial Officer (CFO).
May 30, 2017
The figures from the 2016 financial year reveal EBITDA increased 61% to £11m while turnover climbed 26% to £64.1m. The continued growth comes alongside the acquisition of the Group by Indian software giant Tech Mahindra, which provides a strong platform for Target to further develop the products, services and solutions for clients, as well as look to broader sectors.
May 17, 2017
Three of the second charge industry’s leading lights have combined to create a new broker portal, Smart Money Sourcing
May 12, 2017
We were delighted to host the Foreign Secretary and the Conservative parliamentary candidate for Newport West today. The visit is recognition of the continued success of the company and the contribution Target Group has made to Wales and the wider UK economy.
May 5, 2017
We are delighted to announce that we were awarded the ‘Business Transformation Management Team’ of the year award for Wales and the South West at the recent British Venture Capital Association dinner.
April 11, 2017
Digital processes are now increasingly commonplace in the lending industry. Numerous challenger organisations have launched in the past decade, each looking to disrupt the market and steal a significant share from established firms.
March 20, 2017
Target Group has signed a deal to supply its new Bluechip Web Portal to Bridging Finance Solutions (BFS), the short-term property finance provider.