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Target announces charity partnership

Target announces charity partnership

What better way to start World Alzheimer’s Month than to announce our new charity partnership with Alzheimer’s Society! This fantastic charity is on a mission. For a world without dementia. And we want to be part of it.

How to implement self-service to supercharge your UX

How to implement self-service to supercharge your UX

What are the main considerations in helping to take self-service from concept to reality? Here’s our guide on how to successfully implement self-service and revolutionise your customer service provision.

Top 5 reasons to outsource your Lender of Record

Top 5 reasons to outsource your Lender of Record

When market opportunities arise, they won’t be open for long. Change is accelerating, and lenders need to be ready to move quickly to be able to take advantage of the market. Here I outline the top 5 reasons that lenders should outsource their Lender of Record (LOR).

Five reasons self-service can transform your business

Five reasons self-service can transform your business

It's clear, self-service is now an expectation, and for firms wanting to provide a slick customer experience, it’s a not a nice to have, it’s a necessity. But undergoing digitalisation and doing it well isn’t without its challenges.

Target’s Mortgage Hub shortlisted for the National Credit Awards 2021

Target’s Mortgage Hub shortlisted for the National Credit Awards 2021

Target's 'Mortgage Hub' has been shortlisted for the Innovation Award of the Year in the 2021 National Credit Awards.

We’re sponsoring IMN’s Global ABS 2021

We’re sponsoring IMN’s Global ABS 2021

We're delighted to be sponsoring IMN’s Global ABS event in September - our first face to face event since the Covid-19 Pandemic.

The changing world of collections and recoveries

The changing world of collections and recoveries

The Covid-19 pandemic has undoubtedly had a significant impact on customer arrears. We’re seeing many changes in the demographics of customers in arrears and the typical arrears lifecycle, including the increasing complexity, longer recovery periods and more vulnerability.

Target shortlisted for CIPD People Management Award!

Target shortlisted for CIPD People Management Award!

Target's 'My Recognition' scheme has been shortlisted for the CIPD People Management Award, the 'Best reward or recognition initiative'.

Target Group sponsoring the Womenspire 2021 Awards

Target Group sponsoring the Womenspire 2021 Awards

We’re delighted to be one of the sponsors for the Womenspire 2021 Awards

This is me… Jon Bartlett

This is me… Jon Bartlett

Each month, one of our colleagues shares their story. This month, to celebrate Pride, Jon Bartlett tells his story.

Target Group launches apprenticeship scheme to help youngsters in South Wales to supercharge their careers

Target Group launches apprenticeship scheme to help youngsters in South Wales to supercharge their careers

Partnership with the Educ8 Training Group will see 13 apprentices achieve a Level two Customer Service Apprenticeship by the end of the 12 month programme.

‘Customers want interconnected experiences, not just products’ warns Target Group’s Mark Gilliver

‘Customers want interconnected experiences, not just products’ warns Target Group’s Mark Gilliver

Gilliver calls for a change in mindset during keynote speech at the Building Societies Conference – putting customers at the heart of operations to improve user experience and unlock revenue streams.

Target joins Building Societies Association as Associate Member

Target joins Building Societies Association as Associate Member

Following our recent headline sponsorship and successful keynote at The Building Societies Conference 2021, we're pleased to join the BSA as Associate Members

Target Group and Perenna team up to transform the mortgage process

Target Group and Perenna team up to transform the mortgage process

Perenna signs on as the first client of Target Group’s Mortgage Hub, to power its new disruptive offering in the UK mortgage market.

Target Group sponsoring the Digital Leaders Impact Awards

Target Group sponsoring the Digital Leaders Impact Awards

We’re delighted to be one of the sponsors for the Digital Leaders Impact Awards.

Target Group headline sponsor for Building Societies Annual Conference

Target Group headline sponsor for Building Societies Annual Conference

We’re pleased to be one of the headline sponsors for this year’s Building Societies Annual Conference.

A look back on a year of financial support measures

A look back on a year of financial support measures

The pandemic has had a great impact on people’s finances. While some people could save money or reduce their debt, many individuals have faced a hit to their income due to the Covid-19 crisis. In this blog post, we highlight the key figures on the financial support given to customers across the country over the last 12 months.

To Digitise or To Digitalise?

To Digitise or To Digitalise?

Retail banking is in the throes of the most significant transformation since its creation in the 17th century. Technology is the main driving force behind the change, influencing consumer behaviours and expectations, as well as shaping a new regulatory agenda.

Target Group awarded Investors in People

Target Group awarded Investors in People

We’re all pretty chuffed! That’s because Target’s been awarded the Investors in People standard!

Bullseye! Target Group awarded a coveted accolade for employee engagement

Bullseye! Target Group awarded a coveted accolade for employee engagement

Target Group has been certified by Best Companies and recognised for a commitment to employees, with a ‘One to Watch’ status. Target was recognised as a well led and well managed organisation, demonstrating ‘good’ levels of employee engagement, despite the current unprecedented circumstances.

3 ways for Local Authorities to ease their Covid-19 pressures

3 ways for Local Authorities to ease their Covid-19 pressures

With tough new lockdown measures across the UK to counter a surge in Covid-19 cases, businesses and citizens are once again struggling.

Target Group promises to transform mortgage market with new platform

Target Group promises to transform mortgage market with new platform

Target Group is launching a fully digitalised mortgage platform to transform the mortgage application process. Launched this month, The Mortgage Hub will speed up the ‘outdated and cumbersome’ mortgage application process and increase accuracy.

Target Group proud to participate in the Age at Work programme

Target Group proud to participate in the Age at Work programme

We’re proud to participate in the Age at Work programme with BITC and Age Cymru, which works with businesses to recognise and value the skills and experience of older workers.

Target wins Gold at Welsh Contact Centre Awards!

Target wins Gold at Welsh Contact Centre Awards!

We’re delighted to have been named joint Gold winners in the Inclusion Strategy category at the 2020 Welsh Contact Centre Awards.

Debt Prevention: Customer Service Tips to Help Stop Borrowers Falling into Arrears

Debt Prevention: Customer Service Tips to Help Stop Borrowers Falling into Arrears

We take a look at some key steps that lenders can take to avoid customers falling into arrears.

Target’s Mortgage Hub Highly Commended in Mortgage Finance Gazette Awards

Target’s Mortgage Hub Highly Commended in Mortgage Finance Gazette Awards

We are proud to announce that Target’s Mortgage Hub has been given the accolade of Highly Commended in the Innovation Award for Technology Providers in the 2021 Mortgage Finance Gazette Awards!

The Sheer Scale of the BBLS Challenge in Numbers

The Sheer Scale of the BBLS Challenge in Numbers

As lenders get ready for repayment of BBLS loans from May 2021, take a look at the sheer scale of the BBLS challenge.

The 3 Rs of Open Banking for BBLS

The 3 Rs of Open Banking for BBLS

At the time the scheme was launched and the first loans were issued, no one could have predicted the path of the novel coronavirus, and its impact on the UK and the world. The result? 1.3m loans have been issued, with a total value of over £40bn at an average of £30,000 per loan. But what happens next?

A Pivotal Moment for Business Lenders

A Pivotal Moment for Business Lenders

Within the next 3-5 years, we will see a revolution in lending. A series of small changes will eventually cause large systematic change, but Covid-19 has accelerated the need for digital transformation. It’s important to invest now to be prepared for the digital future.

Humanising Debt Collection: How to Support Customers in Difficult Circumstances

Humanising Debt Collection: How to Support Customers in Difficult Circumstances

The debt collection process can be difficult, stressful and time-consuming for both the debtor and the lender. Due to the ongoing coronavirus crisis, there are more loss-making accounts than ever, and the pressure is on lenders to provide debt collection methods and techniques that are effective and compassionate.

The True Scale of Rising Household Debt in the UK Due to Covid-19

The True Scale of Rising Household Debt in the UK Due to Covid-19

Some may argue that the ongoing Covid-19 pandemic is as much an economic crisis as a public health issue, but what is the reality of UK debt due to coronavirus?

Target in the top 3 in the Digital Leaders 100 Awards!

Target in the top 3 in the Digital Leaders 100 Awards!

We’re thrilled that Target RPA has reached the top 3 in the AI Innovation of the Year category.

UK Consumer Debt: At a glance

UK Consumer Debt: At a glance

Lenders are facing a tsunami of challenges off the back of the Covid-19 pandemic. The impact on consumer debt in the UK is huge and long-lasting. As we head towards the end of the furlough scheme, and with payment holidays finishing soon, lenders will need to be prepared for what comes next.

5 things lenders need to know about Generation Z and their approach to finance

5 things lenders need to know about Generation Z and their approach to finance

Beth Collins, Solutions Lead at Target Group, examines what matters most to Generation Z when looking for financial products and providers.

Covid-19 Pandemic

Covid-19 Pandemic

We are fully operational and helping our clients’ customers by delivering essential financial services.

Customer Remediation: How Should You Manage It?

Customer Remediation: How Should You Manage It?

What is remediation in financial services, and what is the most effective way for your business to deliver a remediation programme? Learn more here.

Target Group shortlisted for the Digital Leaders 100 Awards

Target Group shortlisted for the Digital Leaders 100 Awards

We’re delighted to have been shortlisted in the Digital Leaders 100 Awards in the AI Innovation of the Year category.

New challenges facing financial services in 2020 and beyond

New challenges facing financial services in 2020 and beyond

Katie Pender, Senior Solutions Lead, takes a closer look at new key challenges facing financial services in 2020 and beyond.

Looking over the horizon of payment holidays and forbearance

Looking over the horizon of payment holidays and forbearance

We take a look at how businesses can adjust to the short and mid-term demand increase for servicing collections and arrears.

Arrears management for Local Authorities in a post-Covid-19 world

Arrears management for Local Authorities in a post-Covid-19 world

It's critical that local authorities and central government are well-prepared for an influx of financial support requirements as the lockdown is eased. Local authorities should be able to provide such support with empathy and fair treatment, despite tightened purse strings.

A Checklist for BPO Procurement – Choosing the Best BPO Provider

A Checklist for BPO Procurement – Choosing the Best BPO Provider

Business Process Outsourcing (BPO) has been a well-used and successful business model across many sectors, including financial services. But to ensure success, it's critical when procuring a BPO service that teams involved in the procurement take into account a series of key factors in their decision-making.

How can lenders successfully and responsibly deploy TFSME funds

How can lenders successfully and responsibly deploy TFSME funds

Geraint Chamberlain, Head of Platform Solutions at Target Group, looks at the government’s new Term Funding Scheme.

Digital Transformation in the Public Sector: How it Works

Digital Transformation in the Public Sector: How it Works

In Executive TV’s programme ‘Digital Transformation: Clients & Consumers', Target Group, along with Entec SI and Fathom, discuss what digital transformation involves and why it will play a key part in any organisation's future.

Digital Transformation in the Public Sector

Digital Transformation in the Public Sector

Target’s Business Development Director for Public Sector, Richard South, explains how Target Group can support the public sector in the digital transformation.

At Target, we are #EachForEqual

At Target, we are #EachForEqual

On International Women’s Day, and every day, here at Target, we are committed to creating a workplace where all voices are heard and appreciated.

What is RPA (Robotic Process Automation) & Why Does It Matter?

What is RPA (Robotic Process Automation) & Why Does It Matter?

You might have heard all about it as it grows in popularity, but what is RPA (Robotic Process Automation) and why does it matter? We break it down in this post.

What is BPO and How Could it Help Your Business?

What is BPO and How Could it Help Your Business?

Business Process Outsourcing (BPO) is a popular business model where standard business processes are undertaken by a third party or subcontractor. Processes such as administration, customer services and document processing are often outsourced when the organisation is experiencing one or more challenges.

Target Group boosts public sector credentials with contract delivery and new senior appointments

Target Group boosts public sector credentials with contract delivery and new senior appointments

Target Group, the business process services and software provider, has today announced the successful implementation of a new mandate for the Development Bank of Wales to provide a hosted loan administration system for Help to Buy Wales.

Target Group announces change of leadership

Target Group announces change of leadership

Ian Larkin steps down after 5 years at the helm and Catherine Rowe a former senior executive at Fujitsu to take over following FCA approval

South Wales based success story Target Group celebrates 40 years

South Wales based success story Target Group celebrates 40 years

Target Group, the business process services and software provider is today celebrating its 40th year as a successful South Wales business.

Target Group’s 40 Years of Innovation

Target Group’s 40 Years of Innovation

Founded in 1979, the company employs over 1000 staff – mainly in Cardiff and Newport offices. The global service provider has over 50 private and public sector renowned clients including DVLA, RBS, Barclays and Santander. Mayor of Newport set to mark its contribution to the region at special commemorative event.

Target Group hires mortgage expert Katie Pender to drive disruption in mortgage market CX

Target Group hires mortgage expert Katie Pender to drive disruption in mortgage market CX

Target Group, the financial services outsourcing and software provider, has today announced the appointment of Katie Pender as its new Senior Solutions Lead.

Target Group strengthens board with Non-Executive Director appointment

Target Group strengthens board with Non-Executive Director appointment

Target Group has today announced the appointment of Aileen Wallace as an Independent Non-Executive Director and Board Member.

Target’s Women in Finance Charter commitments

Target’s Women in Finance Charter commitments

At Target we’re committed to driving Diversity and Inclusion, that’s why we’ve signed up to the Women in Finance Charter. Here are the commitments we've made to meet the Women in Finance Charter.

Target Group hires Mark Gilliver as Business Development Director

Target Group hires Mark Gilliver as Business Development Director

Target Group has today announced the appointment of Mark Gilliver as its new Business Development Director. Drawing on many years of experience in the financial services sector his new position will focus on business development, client services and operational transformation.

Target Group reduces gender pay gap well below industry average as it champions diversity

Target Group reduces gender pay gap well below industry average as it champions diversity

Target reduced its gender pay gap by 4.8 percentage points to 22.5%, considerably below the industry average of 33.4%*. It also reduced is median pay gap by 5.5 percentage points to 15.1%, more than half the figure for the financial services and insurance sectors (35.7%*).

Target’s Sophie named Best HR Professional in Sector at Wales HR Awards

Target’s Sophie named Best HR Professional in Sector at Wales HR Awards

Sophie Grant has been named Best HR Professional in Financial & Professional Services for her role at Target Group at the 2019 Wales HR Awards, which recognises and celebrates the achievements of HR professionals across Wales.

Don’t automate your problems – getting results from RPA in banking operations

Don’t automate your problems – getting results from RPA in banking operations

In the new and exciting world of robotic process automation (RPA) the same kind of thing could be said – don’t automate your problems – yet today again many banks and financial services institutions are rushing headlong into digital programmes without considering what they are automating.

Target Group boosts client services and business development teams with two new hires

Target Group boosts client services and business development teams with two new hires

Target Group has appointed financial services expert Neil Glover as Business Development Director. Target also adds to its Client Services team with David Facenfield joining as Client Development Director.

2019 Market Predictions

2019 Market Predictions

Trying to forecast what the market might look like is a difficult enough task at the best of times. But when faced with the backdrop of the current political and economic uncertainty, making predictions is increasingly difficult.

Can technology make consumer spending more ‘responsible’?

Can technology make consumer spending more ‘responsible’?

Charities are increasing their pressure on the finance industry to do more to protect its customers from their own spending. With Barclays introducing ways for its debit cards to be ‘switched off’ to certain types of spending, will we see such features extend further into all retail finance?

Target Group Comments: FCA publishes findings on long-term mortgage arrears

Target Group Comments: FCA publishes findings on long-term mortgage arrears

Terry Baxter, Director of Risk and Compliance at Target Group, said: “The FCA’s findings on how mortgage lenders treat customers who have long-term arrears is a timely and important study."

Target Group signs up to the Women in Finance Charter

Target Group signs up to the Women in Finance Charter

Target Group, the business process outsourcing and operational transformation provider, has signed up to the Women in Finance Charter, an initiative from HM Treasury to build a more balanced and fair financial services industry.

3 reasons why GDPR is actually a good thing

3 reasons why GDPR is actually a good thing

The panic across businesses and organisations in the months running up to 25 May 2018 was palpable. GDPR was coming, and it was going to disrupt operations, occupy the busy diaries of CIOs, CDOs and CEOS, as well as costing a fortune to implement.

Target Group strengthens its Client Services team with double hire

Target Group strengthens its Client Services team with double hire

Target Group has appointed Marcella Rich to its Executive Committee as Director of Client Services.

Information Builders International Summit, London 2018

Information Builders International Summit, London 2018

What is The Digital Age? How do we fill in the gaps in our data? How do we succeed at digital? Some of the questions posed and answered at the Information Builders International Summit

Child Trust Fund Servicing for Generation Z and Beyond

Child Trust Fund Servicing for Generation Z and Beyond

The first children who had Child Trust Funds (CTFs) opened for them in September 2002 are soon to be turning 16, enabling them to take control of the fund from their parents or guardians.

Should a bundled service still be modus operandi for fund providers?

Should a bundled service still be modus operandi for fund providers?

Fund providers have had a lot to grapple with since the financial crisis more than ten years ago. Sweeping regulatory changes, the rise of passive investing

Target Group to deliver TV Licensing’s ‘Simple Payment Plan’ pilot

Target Group to deliver TV Licensing’s ‘Simple Payment Plan’ pilot

Target will deliver TV Licensing’s payment plan trial aimed at those who most struggle to pay the licence fee.

Target enters Transfer Agency market with Bravura partnership

Target enters Transfer Agency market with Bravura partnership

Target Group, the business process outsourcing and operational transformation provider, has today announced it is bringing an enhanced digital service solution to the transfer agency (TA) market for investment firms by partnering with Bravura Solutions.

Target shortlisted for Finance Team of The Year

Target shortlisted for Finance Team of The Year

We are delighted to announce we have been successfully shortlisted for Medium to Large Finance Team of The Year at The 2018 Finance Wales Awards.

Modern Slavery Statement 2017

Modern Slavery Statement 2017

The best way to predict the future is to create it

The best way to predict the future is to create it

Part of running any successful business is understanding how your market and your customers are changing and there is no doubt that in mortgages and lending expectations are rising.

Target Group announces new senior appointments

Target Group announces new senior appointments

Target Group, the business process outsourcing (BPO) and operational transformation provider, has today announced several new senior appointments to its Board of Directors and within its leadership team.

Millennials, loans and the digital-first conundrum

Millennials, loans and the digital-first conundrum

In lenders' boardrooms up and down the country there is a dawning realisation that to stay relevant they will have to increasingly appeal to a younger, more digitally-savvy demographic.

Richard Gregory appointed as Chief Data Officer

Richard Gregory appointed as Chief Data Officer

Target Group, the business process outsourcing and operational transformation provider, has announced the appointment of Richard Gregory as the company’s Chief Data Officer (CDO).

Target Group recognised as an Investor In People

Target Group recognised as an Investor In People

Target Group, the business process outsourcing and operational transformation provider, has been awarded accreditation against the Investors in People Standard, demonstrating their commitment to high performance through good people management.

June CEO Blog

June CEO Blog

Once again politics has taken centre stage after the snap election threw up some intriguing results. The political train even stopped by Target’s offices in Newport in May as we welcomed the Foreign Secretary Boris Johnson.

Millennials: Attitudes to the lending market—Infographic

Millennials: Attitudes to the lending market—Infographic

We spoke to 1000 millennials across the UK to get an understanding of what matters most to these borrowers when taking out a personal or unsecured loan

Target Group hires Iestyn Evans as new CFO

Target Group hires Iestyn Evans as new CFO

Target Group, the business process outsourcing and operational transformation provider, has today announced the appointment of Iestyn Evans as the group’s new Chief Financial Officer (CFO).

Target Group announces a fourth consecutive year of growth

Target Group announces a fourth consecutive year of growth

The figures from the 2016 financial year reveal EBITDA increased 61% to £11m while turnover climbed 26% to £64.1m. The continued growth comes alongside the acquisition of the Group by Indian software giant Tech Mahindra, which provides a strong platform for Target to further develop the products, services and solutions for clients, as well as look to broader sectors.

Industry leaders combine to create new cutting edge Broker Portal

Industry leaders combine to create new cutting edge Broker Portal

Three of the second charge industry’s leading lights have combined to create a new broker portal, Smart Money Sourcing

Boris Johnson and Angela Jones-Evans visit Target Group’s Newport headquarters

Boris Johnson and Angela Jones-Evans visit Target Group’s Newport headquarters

We were delighted to host the Foreign Secretary and the Conservative parliamentary candidate for Newport West today. The visit is recognition of the continued success of the company and the contribution Target Group has made to Wales and the wider UK economy.

Target awarded Business Transformation Management Team of the year

Target awarded Business Transformation Management Team of the year

We are delighted to announce that we were awarded the ‘Business Transformation Management Team’ of the year award for Wales and the South West at the recent British Venture Capital Association dinner.

Does the digital revolution pose a threat to vulnerable customers?

Does the digital revolution pose a threat to vulnerable customers?

Digital processes are now increasingly commonplace in the lending industry. Numerous challenger organisations have launched in the past decade, each looking to disrupt the market and steal a significant share from established firms.

Bridging Finance Solutions selects Target’s Bluechip Web Portal to help double turnover

Bridging Finance Solutions selects Target’s Bluechip Web Portal to help double turnover

Target Group has signed a deal to supply its new Bluechip Web Portal to Bridging Finance Solutions (BFS), the short-term property finance provider.

Nava Finance appoints Target Group

Nava Finance appoints Target Group

Nava Finance Limited has appointed financial services outsourcing specialists, Target Group to service its loan platform.

Target Group wins Best Customer Engagement at Welsh Contact Centre Awards

Target Group wins Best Customer Engagement at Welsh Contact Centre Awards

We are delighted to announce that we have been awarded Best Customer Engagement at the 2017 Welsh Contact Centre Awards.

What can the All Blacks teach us about regulation?

What can the All Blacks teach us about regulation?

For the past decade, the All-blacks have undoubtedly been the dominant force in world rugby and arguably in world sport. Whilst watching them recently, I was struck by how they continually seem to a step or two ahead of the pack.

January CEO Blog

January CEO Blog

Following the announcement of our acquisition by Tech Mahindra, this year is already shaping up to be an exciting one for us as we look forward to the next stage in our growth.

Target Group announces acquisition of Commercial First

Target Group announces acquisition of Commercial First

Target Group, the financial services outsourcing and software business, today announces the purchase of the operating business of Commercial First.

DVLA selects Target Group following award winning year

DVLA selects Target Group following award winning year

Target Group, the financial services outsourcing and software provider is delighted to announce the signing of a new two year contract with the DVLA for their award winning payments system.

The Future of Partnerships

The Future of Partnerships

By 2020 the world will have over 20 billion connected devices, affecting everything from the way you sleep to how you run your businesses. The Wall Street Journal, Target Group and Tech Mahindra have come together to share their thoughts across digital, disruption, automation and specialization, in this connected reality.

Brand loyalty a double edged sword to the ANZ insurance industry

Brand loyalty a double edged sword to the ANZ insurance industry

Results uncovered by Target Group in their latest whitepaper; Myth v Reality, the expectation gap in the ANZ insurance industry, provides tangible evidence of strong brand loyalty.

Target Group wins Best Online Payments Solution (Consumer) at the 2016 Payments Awards

Target Group wins Best Online Payments Solution (Consumer) at the 2016 Payments Awards

We are delighted to announce that yesterday evening we were awarded “Best Online Payments Solution (Consumer)" at the 2016 Payments Awards in London.

CML monthly lending figures

CML monthly lending figures

All indications are that lending has bounced back this month after a dip in July and August. Fears that the market may be cooling over the longer term post the referendum seem unfounded as first time buyer activity in particular is increasing, which is encouraging.

Target Group hires Jeremy Edwards as Chief Client Officer

Target Group hires Jeremy Edwards as Chief Client Officer

Target Group, the financial services outsourcing and software provider, has today announced the appointment of Jeremy Edwards as the company’s Chief Client Officer (CCO).

What is the Future of Lending?

What is the Future of Lending?

As Co-Group CEO at Target Group I’m often fortunate enough to have a front row seat to witness genuine innovation in financial services. Recently there have been some changes in the lending market in particular that seem to portent exciting times ahead.

Could complexity create problems for popular ISA wrappers?

Could complexity create problems for popular ISA wrappers?

In a relatively short space of time the number of ISA wrappers available to investors has increased and therefore the level of complexity associated with each product has increased too.