Contact Centre Overflow

Unpredictable call volumes can cause your customer experience to suffer.

Unexpected spikes in call volumes or planned and unplanned staff absence can all affect your ability to answer every call and maintain a consistent high quality service for customers.

We can provide overflow support for customer servicing and collections activities. Whether it’s additional staff or physical office space for existing clients who use our core software solutions on a hosted service, we can provide a facility that can be tailored to fit your business.

We can also offer a flexible service where your system environment can be set up within a secure Target servicing centre avoiding potential data migration issues.

In addition, overflow or work can be re-directed to our servicing teams during peak activity in collections or simply as an alternative customer service option.

We can support you with:

  • Provision of both call and workload overflow support for a range of client and back office functions.
  • A tailored set of options ranging from additional staff through to office space and process support.
  • The potential to duplicate your system environment within our own secure service centres avoiding data migration issues.

We have a proven track record of delivering outsourcing support enabling our clients to operate more efficiently and swiftly to bring products to market whilst managing risk. With over 35 years’ knowledge and experience, Target Group is perfectly placed with the systems, processes and staff to ensure you maintain a consistently high level of customer service.

Target is currently rated by Standard & Poor’s as “Above Average” for primary residential mortgage servicing and primary consumer finance in the UK.

Contact Centre Overflow – The facts

Learn more about how we can deliver a sophisticated contact centre programme, download our fact sheet or call us on 0845 6506200

h Contact centre overflow fact sheet

Get in touch to find out how we can provide overflow support for customer servicing and collections activities