Webinar Recording – How to deliver slick self-service for your customers

You’ve missed the live webinar, but you can still watch using the link below!

We reveal:

    • Why slick self-service is a must for your customers and your business success
    • How to design and implement ‘customer-journeys’ that deliver effective self-service
    • How to transform your customer experience for collections and arrears
    • A case study: how we helped the DVLA digitalise Direct Debit payments for car tax

Watch the webinar recording here 

 

Speakers 

Richard South
Business Development Director for Public Sector, Target Group 
Richard brings over 20 years of client services and business development experience, with a deep understanding of public sector clients. Previously Managing Director, EMEA at Williams Lea Tag, he spent over a decade leading critical public sector relationships before successfully establishing and leading a dedicated public sector business development team.

Beth Collins
Solutions Lead, Target Group
Beth Collins is a Solutions Lead with several years of Continuous Improvement experience across financial services and utilities. Beth is also a Lean Six Sigma Black Belt and Prince2 Practitioner. Bethan’s achievements during her career at Target demonstrate her passion for improving business processes and exploring innovative customer-focused change, across multiple industries.

Chris Butterworth
Account Director, QUALCO
Chris has more than 25 years’ experience in the UK finance industry starting his career at Barclays, GE Capital and Bank of Scotland before moving into the fintech space in Y2K. Over this time he has held P&L and exec responsibilities shaping projects and businesses in the UK credit space. From new starts to existing tier 1 institutions, Chris has covered both BPO and IT projects as an exec, supplier and consultant.