Webinar Recording – Managing the squeeze

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We reveal:

    • The challenges lenders face in the current economic climate
    • How digital platforms and self-service can support customers and improves collection rates
    • When and how to implement digital self-service
    • How AI and automation can increase customer engagement
    • How analytics and big data can support provision planning


Steve Stone
Business Development Director, Target Group
Steve is a Business Development Director with responsibility for new sales opportunities and relationships for Tech Mahindra and Target Group. Steve has over 30 years’ experience in the financial services industry supporting business transformation and growth for both new and existing clients, encompassing origination, account servicing, collections and debt management provision.

Chris Butterworth
Account Director, QUALCO
Chris has more than 25 years’ experience in the UK finance industry starting his career at Barclays, GE Capital and Bank of Scotland before moving into the fintech space in Y2K. Over this time he has held P&L and exec responsibilities shaping projects and businesses in the UK credit space. From new starts to existing tier 1 institutions, Chris has covered both BPO and IT projects as an exec, supplier and consultant.

Mark Oppermann
Co-Founder/Head of Sales & Marketing, Webio
Mark has over 20 years’ experience in delivering transformational customer engagement solutions to some of the most successful businesses in the UK and Ireland. Passionate about understanding the key drivers of a business before getting any technology involved as this allows for a wider enterprise appreciation for the best solution needed to deliver maximum value to both the business and its’ customers.