Insight into Banking Transformation: Human vs Digital
In this 8 minute read you’ll discover the 5 key ways banks should adapt to embrace the human in digital transformation projects.
Our author, Bethan Collins is a Lean Six Sigma Black Belt and a Prince2 Practitioner.
In this white paper Bethan explores:
- The unexpected behaviours of different generations in financial services
- The use of data to personalise customer experiences
- The importance of the human touch in digital transformation
In the race for digital transformation in the banking sector, banks should take heed. While the world is experiencing swathes of automation and robotics, it is critical that the human is not forgotten.
Use this form to get the white paper to learn the 5 ways in which banks understand humans when developing the financial services of tomorrow.