Chatbot, virtual assistant, virtual agent, whatever you call it, these tools are projected to take customer service in the financial sector by storm.
But what exactly does the marketplace think?
In this free 9-page white paper, we explore the views of 1,000 consumers about their attitudes to customer service, data security, communications and complaints handling in financial services.
During the survey we asked questions around consumers’ attitudes towards the use of virtual assistants, automated chat, online chat operated by humans.
Complete the short form to the right to get the report and explore the results