Transforming the way you serve your customers

We are revolutionising our clients' businesses through deep
Financial Services expertise and innovation

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In depth financial services knowledge and experience

Across lending, mortgages, investments, public sector, collections and remediation

Case Studies

Business process servicing and operational transformation

We are authorised and regulated by the Financial Conduct Authority, operating with regulatory compliance at our core.

Risk & Regulatory Management

Covid-19 Pandemic Update

In these unprecedented times of the Covid-19 pandemic, our primary responsibilities are two-fold. The health and safety of our employees, and ensuring business continuity of our operations to support the interests of our clients and their customers.

Covid-19 Pandemic

How can we help you?

We’re a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.

Business Transformation

Untangle your business with our rapid business improvement—we deliver business process management services across banking, lending, insurance, utilities and the public sector.

Business Process Management

Business Process Outsourcing

Comprehensive loan servicing and software for more consumer and commercial loan products than any other provider.

Business Process Outsourcing

Our Partners

Together we work with our partners to transform financial services businesses

Latest Insights

Don’t automate your problems – getting results from RPA in banking operations

In the new and exciting world of robotic process automation (RPA) the same kind of thing could be said – don’t automate your problems – yet today again many banks and financial services institutions are rushing headlong into digital programmes without considering what they are automating.

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Target Group boosts public sector credentials with contract delivery and new senior appointments

Target Group, the business process services and software provider, has today announced the successful implementation of a new mandate for the Development Bank of Wales to provide a hosted loan administration system for Help to Buy Wales.

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South Wales based success story Target Group celebrates 40 years

Target Group, the business process services and software provider is today celebrating its 40th year as a successful South Wales business.

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Target Group reduces gender pay gap well below industry average as it champions diversity

Target reduced its gender pay gap by 4.8 percentage points to 22.5%, considerably below the industry average of 33.4%*. It also reduced is median pay gap by 5.5 percentage points to 15.1%, more than half the figure for the financial services and insurance sectors (35.7%*).

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Case Studies


In just eighteen weeks, Target Group designed and implemented a solution that enables consumers to pay their vehicle tax by Direct Debit.

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Disentangling complexity in a leading bank

In under ten weeks, Target Group helped a tier 1 bank transform one of its most complex and labour-intensive processes – applying targeted automation to reduce back-office processing times by 84%

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Accord Mortgages – Buy to Let

Target delivered a high quality, agile solution for Accord Mortgages Buy to Let to support their launch into the buy to let mortgage market through its existing broker brand.

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Commercial & Residential Mortgage Servicing & Software

Our client is a large building society with a proud heritage and is a significant player in the UK savings and mortgage market. In late 2009, the Society sought ways to more efficiently service its existing portfolios.

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Our Clients

Creating value for our clients