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Customer Enquiry

Customer Enquiries

For customer enquiries, there’s a number of ways to get in touch.

We can help you much quicker if you have your reference number to hand.

Female customer service agent wearing headset and smiling

If you’re a Homes England Help to Buy customer:

From office close on Friday, 16 June 2023, Target Group no longer administer Help to Buy or other equity loan products.  All customer accounts have been transferred to the new administrator, Lenvi, who you will need to contact for support.

If you would like to make changes to your equity loan, please visit www.gov.uk/manage-equity-loan

Or email Lenvi at customerservices@myhelptobuyloan.co.uk or call them on 0300 123 4123.

Or:

If your product is managed by our Elderbridge Team:

Phone: 0345 8400 244

Web: For more information and FAQs please visit www.elderbridge.co.uk