Customer Enquiry

Customer Enquiries

For customer enquiries, there’s a number of ways to get in touch.

We can help you much quicker if you have your reference number to hand.

Female customer service agent wearing headset and smiling

If you’re a Help to Buy customer:

Phone: 0345 848 0235 


Web: For more information and FAQs relating to the scheme visit Manage your Help to Buy: Equity Loan - GOV.UK (


If your product is managed by our Elderbridge Team:

Phone: 0345 8400 244

Web: For more information and FAQs please visit