Instilling trust

Your customer experience is critical to your business's success and longevity. In today's rapidly shifting markets, you need a partner you can trust to deliver the exact support your business needs at the right time.

We work closely with several trade bodies and membership associations to ensure we continue to provide market-leading products and services to our clients. We'll help you exceed your customers' expectations and transform their experiences.

Accreditations

Going the extra mile

We're FCA regulated, so all our products and services are underpinned by bank-grade risk and compliance, setting us apart from many other business process outsourcing and services providers.

 

Our servicing division is ranked by Standard & Poor's (S&P). We currently hold an ‘Average’ ranking as a primary servicer of residential mortgages and consumer finance in the UK. At its first attempt, S&P has also awarded the group a Special Servicer 'Average' rating. 

That's not all; we also hold the following accreditations:

Bacs Approved Bureau

Financial Supplier Qualification System (FSQS) qualified

Accredited by Investors in People – Servicing Division
 
 

Standard & Poor's Average rating

Cyber Essentials Plus certified 

Certified to ISO 27001 – Information Security Management

A PCI-DSS Service Level 1 Provider 

Certified to ISO 14001 – Environmental Management System
 
 

A Real Living Wage Employer 

A Disability Confident Committed Employer
 
 

Executives in a team meeting with lady presenting

We stay ahead of the curve, so you don't have to

We're members of a select group of bodies which we've carefully chosen. Active involvement in these forums helps us stay updated on industry changes and developments and share best practices with our peers. This insight helps inform our products and services delivery. We stay ahead of what the market demands so we can deliver best-in-class solutions and expert advice to you.

Memberships

Memberships include:

UK Finance

As a member of UK Finance, we have access to the latest information and current trends in the mortgage market. 

The Investment Association (IA)

The trade body represents Investment Managers and Asset Management Firms in the UK. 

The Financial Services Forum

Being a member gives us exclusive access to current trends and changes across marketing and financial services. 

The Investment and Saving Alliance (TISA)

We're an active member of TISA and support its remit across the financial service industry. 

Building Societies Association (BSA)

We're proud to be an Associate Member of this prestigious organisation that supports and represents 43 building societies, and 25 million UK customers. 

Recognition

Industry Recognition

2024

The Mortgage Awards 2024

Winner - Mortgage Technology Provider of the Year 

2023

Our micro journeys 'Designing a customer centric self-serve approach to collection arrears' was highly commended for 'Best innovation on a small budget' in The FS Forum Digital Innovation Awards.

Cnect Awards - Wales Contact Centre Industry Awards 2023

  • Winner - Trainer/Coach of the year - Emma Jane Williams
  • Winner - Team Leader of the year - Paul Holmes
  • Finalist - Best Advisor outsourced -  Emily Richards
  • Finalist - Best Advisor outsourced -  Jamie Friston
  • Finalist - Outsourcer of the year
  • Finalist - Best Hybrid Cross Functional Model

2021

Target's Mortgage Hub has won the 'Innovation Award of the Year' in the National Credit Awards


Shortlisted in 2021 Womenspire Awards for achievements in gender equality 
 

2020


Winner of the 'Best Inclusion Strategy' Award: Welsh Contact Centre Awards 
 

Target B's Mortgage Hub Highly Commended in the Innovation Award for Technology Providers: 2021 Mortgage Finance Gazette Awards 
 

Named a Responsible Business Champion: 2020 Business in the Community (BITC) Responsible Business Awards 

 

Top 3 in the 'AI Innovation of the Year': Digital Leaders 100 Awards 
 

2019

Winner of the 'Best HR Professional in Financial Services': Wales HR Awards 
 

Silver Award for 'Trainer of the Year': Welsh Contact Centre Awards 
 

Winner of the 'Best Diversity and Inclusion Initiative': CIPD Awards 
 

2018


Winner of 'People Development' Award: Welsh Contact Centre Awards 
 

Shortlisted for 'Finance Team of the Year': Finance Wales Awards 
 

2017

Runner up for the 'Excellence in Treating Customer Vulnerability' Award: Credit Awards 
 

2016

Winner of the 'Best Credit Services Provider': Credit Today Awards 
 

Commended 'Best Structured Products Service': Moneyfacts Investments, Life & Pensions Awards 
 

2015

Highly commended for the 'Best Debt/ Arrears Management Strategy': Mortgage Finance Gazette Awards
 

Ready to transform?

Ask us how we can help you transform your customer experiences today.