Processes

Processes, re-engineered

Instead of just digitising your existing processes we can completely reengineer the process, from the ground up, putting the customer at the core of our thinking.

Customers are constantly on the go. They want to transact quickly, digitally, with minimum fuss. You have to deliver this while managing costs, risk appetite and the competition. But, how do you do it?

We can help you create connected experiences throughout the customer lifecycle across multiple channels and products. By using customer insights, technology and operational capability we can help you transform customer experiences.

The outcome? Brand loyalty and delighted customers.

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CX capabilities

Customer experiences, transformed

We have extensive and proven capabilities to deliver next generation customer experience:

Digital self-service

Customers are in control. Proactive account management allows them to stay on top of things, to resolve issues quickly. Minimising friction, but also reducing cost to serve.

Open banking and API integration

Access to real time information for accurate decision making and personalised offerings across channels.

Fully integrated omni Channel solution with a single customer view

Chat bots, web chat, machine learning, online, mobile, tablet, call centre, IVR, face to face. Creating empathetic, effortless journeys suited to customer needs and desires.

Turning data into actionable insight

Customer profiling to inform predictive modelling, decision making, research and development, service innovation and revenue generation opportunities.

Customer centricity

Customer centric for success

Through our technology enabled partnerships it’s now possible to have customer centric solutions all in the one place. Simplifying the transformation journey and creating opportunities to scale and experiment.  

Target’s deep domain experience of regulated financial services, with Tech Mahindra’s transformation and customer experience knowledge in and out of sector, gives you a one partner vendor solution bringing together best-in-class expertise.

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Our team of experts will work with you to understand your complexities, unique customer needs, and key strategic goals. Only then will we start to explore the right solutions to help you unlock your potential.