Do you know your BPO from you RPA? We've put together easily digestible glossaries to help you understand the benefits and risks of key business services.

We provide innovative technology, software solutions and outsourced services that focus on transforming customer experiences. Our clients include top-tier banks, financial institutions and leading public sector bodies across the UK and globally. We've gained a wealth of experience over 40 years of service delivery, so we know what we're talking about.

Our capabilities include Business Process Outsourcing, Collections Servicing, Loan Origination Solutions and Lender of Record services to Robotic Process Automation and Digital Transformation. We've a proven track record of delivering solutions that drive growth, and we want to share this knowledge with you!

Whether you're seriously considering outsourcing or just curious about what certain terms mean, our glossary pages provide a detailed overview of key business services, outlining the advantages and disadvantages of each. We give tips on mitigating inherent risks and provide guidance on what to ask when selecting the right vendor to work with, whether Target Group or another provider entirely. We hope you find them useful.

Want to know more? Select a glossary title below:

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