Target Group, known for its commitment to operational excellence, is thrilled to announce it’s been awarded a new contract with the DVLA to provide Direct Debit services, extending their partnership until 2026. 

This collaboration, which has spanned over a decade, demonstrates Target Group's continued dedication to providing seamless payment facilities.

Since 2014, Target Group has been key in facilitating over 136 million direct debit mandates for more than 41 million customers, ensuring hassle-free payment of Vehicle Excise Duty (VED). This achievement has not gone unnoticed, as our collaboration with DVLA has been recognised as a standout case study in the 2023 ISG Case Study Research.

Peter O’Connor, CEO of Target Group, expressed his enthusiasm, stating:

“Our mission has always been to make payment processes as convenient as possible for DVLA customers. We're proud to have played a pivotal role in making direct debit the preferred payment method for a third of UK drivers.”

Peter O'Connor
CEO, Target Group

Target Group remains committed to enhancing customer experiences and ensuring that the DVLA and all of our clients continue to receive a great service.

Notes to editors:

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About Target Group

Target Group is part of the Tech Mahindra global family, and specialises in digital transformation.

A leading provider of business process servicing and operational transformation for over 30 major financial institutions across the globe, Target’s clients include DVLA and Barclays and BBC in the lending, customer transformation, payment, device financing and contact centre areas through our market leading propositions.

Our leading fintech platform manages assets of more than £11 billion, enabling our clients to automate complex critical processing, servicing, and administration of loans, as well as investments.  We deliver competitive advantage and enable scalable growth.  Alongside loan and investment servicing and software solutions, Target leverages deep domain expertise to advise on process improvement, due diligence, and regulatory compliance.

Target systems currently process over 19 million accounts and collect £3 billion of direct debit payments each year on behalf of both private and public sector clients.

DVLA Case Study

Delivering Award Winning Direct Debit Services