6 ways lenders can adapt to changing customer needs

As the repercussions of the Covid-19 pandemic emerge, the resilience of financial services has been tested, and consumers been put under great strain. So how prepared are lenders and consumers for further shocks?

In this white paper, in collaboration with Esendex we explore the ways in which lenders can quickly adapt when faced with changing customer and regulator needs.

This whitepaper was written in collaboration with Esendex.

In this white paper you'll discover:

  • An understanding of the current market and the increasing speed of change

  • The four customer types we expect to see after financial support measures end

  • The six ways lenders can adapt to changing customer needs

  • Six points to consider when implementing self-service

Use this quick form to get the white paper and be prepared for change, and lots of it.